Common Solutions to Discovery Packet Challenges

TIP 1: Never try and read, print, or process discovery items while they are in the compressed ZIP file. First things first, always copy your discovery packet zip file to your desktop, then extract your items from the ZIP file into a temporary folder on your desktop. Then begin review / process.

TIP 2: Close all other applications on your PC when working with Discovery. Close your Outlook or other email, web pages, Internet Explorer, Chrome, any other applications. This will free up memory and processor time for you to work with your discovery. Sometimes a reboot of your computer helps.

TIP 3: Know file types and the applications required to open them. Files that have a name that end in .PDF are Adobe (Inc.) Acrobat files. Files that have a name that end in .DOC(x) are Microsoft Word documents. Files that have a name that end in .MSG are an email message that can be opened in Microsoft Outlook ($) or Mozilla Thunderbird (free). When in doubt, search www.google.com for the application needed to open a file. The D/A office only passes on what it is given, it has no control of the source / format of files given to it.

If you can’t Open or See Discovery.

If you received a CD or DVD, create a temporary folder on your desktop. Then copy the complete contents of your disk to this temporary folder. Sometimes the disk is dirty or your optical drive is dirty and copying the contents to your computer hard drive (desktop) solves the problem. If you can’t see any contents on the disk to copy, eject the disk, look at the back of it for dirt, smudges, fingerprints, scratches. Try to clean it with cool running water at a sink. Tamp dry with soft cotton cloth, not a paper towel which would scratch it, and try it on another computer.

If you are having problems viewing your discovery items

Discovery documents and items are generally adobe pdf text files and or photos in jpg format and or other multimedia such as wmv, wma files. You will need adobe reader to read your documents. Adobe reader if free from Adobe Inc. Other multimedia items will play on a windows 7 or higher computer with at least 4G of ram and enough hard disk free space to temporarily open the items. Some surveillance videos from private businesses e.g. Walmart come with their own video players which will come with your discovery packet and must be installed on your computer. It is strongly suggested you download a free video player and supporting codecs from GOM Labs or VLC Player. Audio files can also be played with a free audio player called Audacity. Download and install to use it.

If your computer locks up

Hold the power button in on your computer. Wait up to 20 seconds. The computer should power down. If it does not, pull the power cord from the back of the computer. Wait 10 seconds before powering the computer back up. Login to your computer and do NOT launch any other applications such as your email or anything else. If you received a CD or DVD, create a temporary folder on your desktop. Then copy the complete contents of your disk to this temporary folder. Try to open your discovery now and it should open.

If police reports are tiny icons that will not open

Right click with your mouse (not left click) on your first police report. From the pop up menu, scroll down to Open With menu item, then scroll right and select Choose Another Application, then select Adobe Reader and check the box “use this as default”. The document will open with Adobe Reader from now on. Enlarge the window to fill your computer screen. Then zoom in to enlarge the text.

If you Paid for discovery, but can’t see it in the delivery website

Most probably the discovery was ordered by one attorney name, but the attorney on record in Action is a different attorney, so discovery staff put the packet in the attorney of record folder for delivery. In this case, login to the web delivery site with the name password of the attorney who ordered it, and you will see the packet there.

If Discovery will not delete out of queue after downloaded – old discovery just remains there

This may happen during a network glitch, or if you did not acknowledge your download. It will delete automatically within 30 days. Just ignore it for right now.

If you are having problems downloading your discovery order from the website

If you are having problems downloading your discovery please make sure your anti-virus and firewall software is not blocking your download. If you paid for your discovery but do not see your packet to download, send an email to dao_discovery_list@elpasoco.com asking them to place the discovery packet on the E-delivery server again. You must provide your case number and your order number for this to be accomplished. Wait 24 hours for your request to be processed. If you have Internet Explorer 11 or higher, you must put our download website into Tools, Compatibility View Settings. This is a Microsoft security feature and has nothing to do with the D/A website.

If you are having problems opening your discovery packet or zip file

Please make sure you are using at least Windows 7 or higher. Zip files can be opened natively in windows or you can optionally use a third party application such as win-zip. Simply double click your zip file to open it. It is strongly suggested you copy all your files out of your zip file to a temporary folder before doing any processing of your discovery items. Do not try and print, view or otherwise process your discovery documents while they are in the zip file. If you cannot open your zip file, remove any disk you may have received from the D/A office, clean the disk carefully with clean running water, tamp dry with a soft cloth, not a paper towel, reinsert your disk in your computer and copy the contents to a temp folder on your desktop. Then process your zip file. For Macintosh users, see the Quick Start Guide. The D/A office does not support Apple products.

If you are having problems printing your discovery documents. OR If when trying to print, only a portion of the discovery will print or can’t print at all

Discovery documents will print on any printer that supports HP PCL 5 language. This is the most common printer language used in the United States. Virtually all the documents released in discovery have been printed in the local law enforcement / criminal justice agencies. If you cannot print your documents, check to make sure you are using the correct up to date printer driver for your printer on your computer. 99% of problems are incorrect or old printer drivers. Remove your printer driver reinstall the latest driver using PCL language. Do not use postscript drivers as they are not as standard nor as commonly used. Some printers are so old, you will have to use the universal print driver from your printer manufacturer. These will work, although you may lose some features such as duplex printing. The documents will print however.

If you want to use electronic ordering and delivery

Please visit the case discovery link at the top, then the register for E-delivery button. Follow the instructions on the web site.

For technical assistance

If you feel you need technical assistance, the D/A office strongly recommends you contact a local computer store for assistance with your equipment and training. The D/A office will, in an emergency provide technical assistance at the rate of $200 an hour with a 2 hour minimum billable rate. Your credit card will be required, and you will be billed $400 before being put through to a technical support specialist, who will assist you in training and troubleshooting your equipment. Call 719-520-6000 and ask for the Finance department to begin your payment and support process.

For more information see the Quick Start Guide.

Note: Zip files are the standard that the Statewide Discovery Task Force has selected for the dissemination of Discovery. The 4th Judicial DA office has no control over the method of packaging Discovery.



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